Top reasons to record your business calls

Voice over Internet Protocol’s (VoIP) call recording feature has been around for a while now. However, small- and medium-sized businesses (SMBs) that don’t prioritize customer interaction are underutilizing it. When used properly, call recording can strengthen your company’s reputation and boost customer satisfaction. #1. Improve customer service One of the most important reasons why businesses […]

Why your firm should record its calls

Over the years, VoIP has given many companies the power to make and receive calls from any place, at any time. It allows the workforce to promptly meet client demands and boost customer satisfaction. Another feature of VoIP applications that can bring your customer service to a higher level is call recording. #1. Improve customer […]

Top 4 benefits of call recording

No matter how attentive your customer service agent is, he or she is only human, which means there’s always room for mistakes. But for businesses that have adopted VoIP as their telephony solution, they can minimize these mistakes via call recording. Learn how this nifty VoIP feature can benefit businesses of all sizes. #1. Improve […]

The true cost of an ugly website

We are taught never to judge a book by its cover. But in this superficial age, looks are everything, especially for websites. Your website is a customer’s first impression of your business, and if your site has poor graphics, illegible content, and other website no-no’s, that could end all chances of establishing a relationship and […]

Free Windows 10 upgrade for SMB’s

SMB stands for small- and medium-sized businesses, not Sorry Microsoft none of your Business. To clear up this misunderstanding, Microsoft has decided to offer Windows 10 upgrades to SMBs that previously refused to update. If you’re still unsure about it all, you can decide after reading this. “They’re extending the free upgrade to this segment […]

New OneDrive capability for Office 365

Office 365 doesn’t represent the number of days you need to spend working; rather, it’s a productivity and collaboration-enhancing software that helps employees work from wherever and whenever they want. By enabling employees to work, share files and collaborate with colleagues on a cloud-based platform, your company will be given a competitive advantage. Here are […]

How virtualization helps cut costs

With the gradual integration of virtualization, many small and medium-sized businesses have seen many benefits that extend beyond their bottom line. Not only does it aid with cost efficiency but also with disaster recovery and several other areas of operations. Here are a few other reasons why thousands of SMBs are virtualizing their business model. […]